Conflict Resolution Workshop

Is unresolved conflict interfering with your organizations growth?

Are you spending too much time managing conflict?

Does dealing with conflict leave you with a knot in your stomach?

Do you prefer to avoid conflict?

Studies show that managers spend about a quarter of their time managing conflict.  Let’s be realistic, conflict is inevitable.  Conflict is also neutral.  What makes it “bad” or “good” depends on how it is managed, and we all have a preferred ‘conflict mode’ that we are most comfortable with and use most often.

What is Conflict?

“Conflict is simply the condition in which the concerns of different team members – the things they care about – appear to be incompatible.” ~ Kenneth W. Thomas & Gail Fann Thomas

Why is conflict management important to team performance?

Team members often resent and misunderstand teammates with conflict styles different from their own. Understanding the positive intentions and contributions of each style reduces resentment over differences, and makes it easier for team members to listen to each other.  People can’t improve their conflict management competencies until they learn their preferred conflict style.

Conflict Management Workshop Information

Full or half day workshops are designed to help participants:

  • Understand their preferred approach to managing interpersonal conflict and learn new approaches
  • Understand the positive intentions and contributions of each style
  • Learn to handle conflict effectively by selecting the conflict mode that will be most productive for a given situation.

Each attendee will be take the Thomas-Kilmann Conflict Mode Instrument (TKI).

Contact us today at (312) 857-3570 about setting up Conflict Management training for your organization.


Photo Simon Blackley/Flickr