What is Emotional Intelligence (EQ)?

Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. (Cooper)

Why is EQ important?

“Your ability to think clearly determines how you behave which in turn determines how well you can use your competencies to perform.” (TTI, Ltd.). Dr. Cary Cherniss’s paper, The Business Case for Emotional Intelligence, features 19 businesses and organizational case studies demonstrating how Emotional Intelligence contributes to corporate profit performance.

What is the history behind EQ?

EQ has a long history going back to the 1920’s. Daniel Goleman’s 1995 best seller Emotional Intelligence, Why it Can Matter More than IQ, put EQ on center stage and the cover of Time Magazine. Dr. Cary Cherniss’s white paper, Emotional Intelligence: What is it and Why it Matters, details the history and explanation of Emotional Intelligence in more detail.

Can you really develop your EQ?

Yes, unlike IQ, EQ is a dynamic skill which can be improved upon by training, coaching and experience. You can learn to understand what your emotional “triggers” are that result in your loss of behavioral control, and create emotional strategies to help you develop ways to handle these situations and act in a more productive way.

How does EQ impact workplace performance?

Sigal Barsade, a Wharton management professor who studies the influence of emotions on the workplace, says “everyone brings their emotions to work. You bring your brain to work.  You bring your emotions to work.  Feelings drive performance.” The emotional climate of our workplace either supports or deteriorates performance.

How can increasing EQ improve decision making?

Your emotions are fundamental to decision making; they drive your actions. By understanding how your emotions are influencing your choices you can learn to pause, recognize what you are feeling and think before responding.

What does TTI Success Insights® Emotional Quotient™ assess?

TTI Success Insights® Emotional Quotient™ is business focused and looks at two core areas of emotional intelligence: intrapersonal skills and interpersonal skills.  The assessment breaks these two areas into Daniel Goleman’s 5 dimensions of emotional intelligence.

Intrapersonal Skills refer to the ability to understand oneself.

  • Self-Awareness: The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
  • Self-Regulation:  The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting
  • Motivation: A passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence

Interpersonal Skills refer to the ability to identify and understand how to effectively relate to and work with others.

  • Empathy: The ability to understand the emotional makeup of other people
  • Social Skills: A proficiency in managing relationships and building networks

How long does the assessment take?

There are 57 items and the assessment takes approximately 15 minutes to complete.  The scoring options include: Very Inaccurate, Somewhat Inaccurate, Neither Accurate nor Inaccurate, Somewhat Accurate, and Very Accurate.

Is the Emotional Quotient™ assessment reliable?

COMPONENT #ITEMS TEST-RETESET ALPHA
Total EQ

57 items

.967

.926

Intrapersonal EQ

34 items

.948

.885

Interpersonal EQ

23 items

.901

.868

Because emotional intelligence does change throughout one’s lifetime and can be affected by key experiences, the retest administration occurred within a few days.

Is there a 360 EQ assessment available?

Yes, the same assessment can be setup as a 360 or a custom EQ assessment can be created.