Thomas-Kilmann Conflict Mode Instrument TKI®
Conflicts are a fact of life in teams – they are no one’s “fault”. The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling conflict assessment tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics – and for empowering them to choose the appropriate style for any situation.
The TKI assesses an individual’s typical behavior in conflict situations and describes the five conflict-handling styles it along two dimensions: assertiveness and cooperativeness.
The five styles are:
- Competing: Win – Lose – Imposing or dictating a decision at the expense of the other
- Collaborating: Win – Win – Working together to find a mutually satisfying solution
- Compromising: Win – Lose – Both sides lose something
- Avoiding: Lose – Lose – Conflict is not addressed
- Accommodating: Win-Lose – One side give in to satisfy the concerns of the other side
There is NO single best way to handle conflict. Each of the five conflict-handling modes has costs and benefits and are useful in some situations. This assessment helps individuals identified which mode they tend to rely on more heavily.