Thomas-Kilmann Conflict Mode Instrument TKI®

Conflicts are a fact of life in teams – they are no one’s “fault”.  The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling conflict assessment tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics – and for empowering them to choose the appropriate style for any situation.


What is your conflict style?

What is your conflict style?

The TKI assesses an individual’s typical behavior in conflict situations and describes the five conflict-handling styles it along two dimensions: assertiveness and cooperativeness.

The five styles are:

  • Competing: Win – Lose – Imposing or dictating a decision at the expense of the other
  • Collaborating: Win – Win – Working together to find a mutually satisfying solution
  • Compromising: Win – Lose – Both sides lose something
  • Avoiding: Lose – Lose – Conflict is not addressed
  • Accommodating: Win-Lose – One side give in to satisfy the concerns of the other side

There is NO single best way to handle conflict.  Each of the five conflict-handling modes has costs and benefits and are useful in some situations.   This assessment helps individuals identified which mode they tend to rely on more heavily.